Many users post comments to our apps in the App Store. However, the App Store doesn't really provide a way for the developer to respond to user comments, so we thought we'd take some time to respond to some comments, especially problems or perceived problems, in our blog and then post the responses as FAQs on our website. We plan on doing this more often if users think it's helpful, so please let us know.
We decided the first application we would respond to would be our Solitaire application. Here is the first set of comments and our responses.
"Would like a choice for a single card or three card turnover"
This has always been a function of MobilityWare's Solitaire app. Are our users aware of the many number of playing options our app offers? Maybe we haven't made the options obvious enough? To get to the options screen, you click on the little "i" button in the lower left-hand corner. Once there, users can control:
- card backs
- backgrounds
- see statistics on their play
- get an explanation of the rules of Solitaire
- change the setting of how many cards are drawn
- select right-handed or left-handed draws
- control sounds
- time moves
“The problem with this game is that the cards are too dang small. I have to strain my eyes to see them. It would have better if this application could utilize landscape mode to spread out the cards and make them bigger. “
“Save your money. The cards are so small, you can’t read the numbers. I couldn’t even finish my first game because I got a headache from eye strain”
“No wide screen mode. Can’t even see the cards. Refund???”
It is unfortunate that these older comments are still in the App Store. While these players are correct in their assessment that the cards were small, we did listen to them and corrected those limitations long ago. Our recent versions of our Solitaire app give the player a choice in choosing to play in portrait or landscape mode and support the largest cards that will fit. By tilting the orientation of your device, you can adjust playing in portrait or landscape mode. You can also lock the orientation on the options screen so it does not change. Once again, you can access this function on the options screen by clicking on the little “I” button in the lower left-hand corner.
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As you can see, some of the comments/reviews/questions left by our Solitaire players can be resolved by simply accessing the options screen. So next time if you get frustrated over a certain issue and wonder why it isn’t working the way you would like it to, take a glance at the options screen and see if something can be adjusted. Chances are, somebody may have already pointed it out and we have done something to fix it.
We’ll respond to another set of comments for our Solitaire application shortly. Remember, let us know if you think this sort of post is helpful! You can post in the comment section any thoughts or further questions and we’ll do our best to address it. Also, if there is a game you’d like for us to respond to comments on, please let us know!
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